Future of Work News

AVANT Chooses 8x8 to Support its Unified Communications Needs

By

The current work from home mandate imposed in many jurisdictions globally has created an increased need for cloud-based unified communications.   Companies that hadn’t already implemented UCaaS solutions to create flexible work environments for their mobile workforces, remote employees, and to generally accommodate any situation that might arise, quickly realized they were ill prepared to handle crisis situations as the COVID-19 pandemic spread and businesses were directed to keep employees at home.

Before this emergency started impacting businesses across the globe, technology distributor AVANT Communications saw a need to evolve its communications to enable its workforce to function more effectively as the company’s business grew.  It saw a need to modernize its own communications capabilities – much as it offers its customers the ability to modernize their IT infrastructures and services.

“Our employees need to be able to communicate and collaborate effectively and productively, whether in the office or remote from home, to enable our growing ecosystem of Trusted Advisors and technology partners to help companies navigate change and solve their business and technology challenges,” said Ron Hayman, AVANT’s COO.

The company deployed 8x8’s X Series UCaaS solution in is Dallas office to enable its teams to function effectively, based on an evaluation of multiple vendors – presumably many of those it partners with and offers through its Trusted Advisor platform.

“We chose 8x8 because they met our strict requirements for a mobile and remote workforce, including reliable voice quality, resilient global infrastructure, desktop and mobile applications, tight Salesforce CRM integration, with video meetings and rooms functionality.”

The company then expedited rollout in its headquarters in Chicago as well, along with other remote employees and UK teams, which allowed it to immediately respond to the work from home mandates resulting from the coronavirus spread.  The timing couldn’t have been better for AVANT, as its employees now are able to communicate normally,  even those who have been displaced from their traditional work environments. 

The 8x8 solution, which the company featured at ITEXPO 2020 in Ft. Lauderdale – where CEO Vik Verma specifically talked about the role its channel partners play in the company’s growth – includes its WebRTC-based Video Meetings solution, which is available free for all users to conduct video and audio conferences.  Not surprisingly, the company says it has seen a major uptick in usage over the past few months, as companies try to manage with what has become the new normal – at least temporarily. 

Video collaboration, UCaaS, AI and ML, and all among the latest technologies that are improving business communications and processes – including remote working – are at the core of the content and networking at TechSuperShow 2021.  Coming to the brand new Miami Beach Convention Center February 9-12, 2021, TechSuperShow features ITEXPOMSP ExpoSD-WAN ExpoFuture of Work Expo, and several other collocated events, and will once again combine an unprecedented opportunity for education and networking.  Enterprises and MSPs, service providers and carriers, MSPs, channel partners, will all have access to the latest content and products and services that are driving business success under any conditions. 




Edited by Erik Linask

Future of Work Contributor

Related Articles

ClouDhiti Brings SMBs into Future of Work with Cloud-based Artificial Intelligence Apps

By: Erik Linask    4/1/2020

ClouDhiti is bringing artificial intelligence apps to SMBs to help them leverage their data and improve online experiences

READ MORE

Edify Says Artificial Intelligence is the Key to Superior Customer Experience

By: Erik Linask    3/31/2020

Edify CEO Cameron Weeks talks about the role of artificial intelligence in the future of work and its value to contact centers.

READ MORE

Thrio, TELUS Launch AI-Driven CC360 Customer Engagement Platform

By: Erik Linask    3/30/2020

Thrio and TELUS have introduced Cloud Contact 360, an AI-driven customer engagement solution to meet customers on their terms and deliver fast, effect…

READ MORE

Governments and Health Orgs Get Social Tools from Falcon.io and Facebook to Combat Coronavirus

By: Erik Linask    3/27/2020

Falcom.io is joining Facebook's Messenger initiative to support government and health organizations in their efforts to battle the spread of COVID-19,…

READ MORE

AVANT Chooses 8x8 to Support its Unified Communications Needs

By: Erik Linask    3/25/2020

Technology distributor AVANT Communications deployed 8x8's UCaaS solution to enable it workforce to work effectively at all times, from anywhere, incl…

READ MORE