Annual program recognizes organizations redefining customer service by elevating the agent experience
Shelton, CT, December 23, 2025 — TMC, a global, integrated media company that helps technology vendors and service providers build communities through in-person and digital marketing programs, today announced the winners of the 2025 Future of Work Agent Experience Achievement Awards.
Now in its third year, the Future of Work Agent Experience Achievement Awards honor companies that demonstrate a deep, measurable commitment to improving every aspect of the agent experience—recognizing that empowered, supported agents are essential to delivering exceptional customer experiences. The program celebrates excellence across technology innovation, workplace flexibility, training and development, culture, and work-life balance.
This year’s award recipients include both contact center technology providers and contact center outsourcers, reflecting the critical role each plays in shaping modern agent environments. Winning organizations were recognized for implementing solutions and strategies that enhance agent productivity, engagement, satisfaction, and retention—while directly improving customer outcomes.
“As customer expectations continue to rise, the agent experience has become a strategic priority for the entire contact center industry,” said Rich Tehrani, CEO of TMC. “The winners of the 2025 Future of Work Agent Experience Achievement Awards have demonstrated that investing in agents—through the right technologies, processes, and workplace practices—drives better performance, stronger retention, and superior customer service. We congratulate these organizations for setting a higher standard for what a modern, people-centric contact center should look like.”
Earning a 2025 Future of Work Agent Experience Achievement Award signals to the market that a company is not only innovating, but also leading with intention—recognizing agents as a core driver of customer satisfaction, operational excellence, and long-term business success.
2025 Future of Work Agent Experience Achievement Award Winners:
A Respected Honor – Backed by TMC’s 50 Years of Excellence
Earning a FutureofWork award is a meaningful third-party endorsement that distinguishes each winning company as a proven innovator and industry leader. Award recipients gain valuable visibility and credibility among TMC’s extensive global audience of technology professionals, decision-makers, and executives—as well as throughout their broader ecosystem of customers, partners, and peers. FutureofWork attracts more than one million unique visitors each month, delivering significant exposure across the worldwide technology community.
Founded in 1972, TMC has built a long-standing reputation for editorial integrity, market insight, and industry leadership. Recognized for its independent and unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, customer experience, and AI, TMC remains one of the most trusted voices in technology media. Receiving a FutureofWork award signals excellence in innovation, performance, and real-world impact—and reflects recognition by an organization with decades of credibility in the technology marketplace.
For more information and a complete schedule of upcoming TMC and FutureofWork awards, please visit www.tmcnet.com/awards
About TMC
For more than two decades, TMC has honored technology companies with awards in multiple categories — each among the most respected recognitions in the communications and technology industries. Winners represent leading organizations advancing innovation and driving growth across their markets. Every recipient is a verified leader, setting the benchmark for excellence in their field.
In addition, TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]
Edited by
Erik Linask
