Future of Work News Free eNews Subscription

Lumen Solutions for Microsoft Teams Focuses on Continuity and Agility


Lumen Technologies, an affiliate of CenturyLink, has announced Lumen Solutions for Microsoft Teams. The new offering is a managed, unified communications solution designed to improve worker productivity, customer support and business agility.

The new solution is based on Lumen's secure platform for applications and data. The company manages 450,000 fiber miles and serves customers in more than 60 countries. It is designed to provide businesses and government agencies with remote collaboration, business continuity  and unified communications capabilities.

The offering grew out of the communications and continuity demands created by the COVID-19 pandemic. As more businesses focused on maintaining continuity, facilitating communications and providing excellent customer service, they created a shift toward collaboration that has remained in place as the world slowly returns to normal.

"Few businesses were ready for the challenges imposed by the global public health crisis," said Craig Richter, senior director of product management at Lumen. "With Lumen Solutions for Microsoft Teams, businesses can easily adopt 'work from anywhere' policies because Lumen takes on the burden of managing the complex calling and collaboration tools that make remote work possible. Delivering one of the world's most popular unified communications solutions over the Lumen platform gives customers access to a secure global network and a fast, secure platform for applications and data."

Lumen Solutions for Microsoft Teams combines the calling and collaboration tools available in Teams with Lumen's expertise. Lumen offers a managed user experience including advanced reporting and analytics, ensuring businesses can provide continuity and excellent customer service and support.

"Offerings like Lumen Solutions for Microsoft Teams, which leverage Microsoft technology to adapt to a changing workplace, continue to evolve to meet the needs of the customers they serve," said Daniel Canning, director, Microsoft Teams Platform. "We're pleased that Lumen is extending the capabilities of Teams at a time when remote work is of such critical importance."

Edited by Luke Bellos
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor


Related Articles

ICYMI: What's Developing Around the Future of Work?

By: Greg Tavarez    6/21/2024

Here are a few articles compiled into one for readers interested in developments around the future of work.


Fortune 500 Company Boosts Quality Monitoring with Verint Quality Bots

By: Tracey E. Schelmetic    6/21/2024

Verint announced that a Fortune 500 brand that recently deployed Verint Quality Bots to modernize its quality program achieved significant AI business…


Nureva's HDL Pro Series Goes Zoom Room Official

By: Greg Tavarez    6/20/2024

Nureva's HDL pro series audio systems are certified by Zoom for a combination of audio performance and Zoom Room functionality.


AI Customer Support Automation Company Cognigy Announces $100 Million in Funding

By: Tracey E. Schelmetic    6/20/2024

AI customer service automation company Cognigy recently announced that it raised $100 million in Series C funding.


Tethr and Awaken Merge to Create AI-Driven Contact Center Intelligence Solution

By: Tracey E. Schelmetic    6/20/2024

AI-powered conversational intelligence company Tethr and contact center solutions provider Awaken Intelligence Ltd. recently announced a definitive ag…