Future of Work News

Lumen Solutions for Microsoft Teams Focuses on Continuity and Agility


Lumen Technologies, an affiliate of CenturyLink, has announced Lumen Solutions for Microsoft Teams. The new offering is a managed, unified communications solution designed to improve worker productivity, customer support and business agility.

The new solution is based on Lumen's secure platform for applications and data. The company manages 450,000 fiber miles and serves customers in more than 60 countries. It is designed to provide businesses and government agencies with remote collaboration, business continuity  and unified communications capabilities.

The offering grew out of the communications and continuity demands created by the COVID-19 pandemic. As more businesses focused on maintaining continuity, facilitating communications and providing excellent customer service, they created a shift toward collaboration that has remained in place as the world slowly returns to normal.

"Few businesses were ready for the challenges imposed by the global public health crisis," said Craig Richter, senior director of product management at Lumen. "With Lumen Solutions for Microsoft Teams, businesses can easily adopt 'work from anywhere' policies because Lumen takes on the burden of managing the complex calling and collaboration tools that make remote work possible. Delivering one of the world's most popular unified communications solutions over the Lumen platform gives customers access to a secure global network and a fast, secure platform for applications and data."

Lumen Solutions for Microsoft Teams combines the calling and collaboration tools available in Teams with Lumen's expertise. Lumen offers a managed user experience including advanced reporting and analytics, ensuring businesses can provide continuity and excellent customer service and support.

"Offerings like Lumen Solutions for Microsoft Teams, which leverage Microsoft technology to adapt to a changing workplace, continue to evolve to meet the needs of the customers they serve," said Daniel Canning, director, Microsoft Teams Platform. "We're pleased that Lumen is extending the capabilities of Teams at a time when remote work is of such critical importance."

Edited by Luke Bellos

Future of Work Contributor

Related Articles

How to Operate the Hybrid Work Force of Today

By: Bill Yates    6/30/2022

Fusion Connect CEO Brian Crotty talks about managing a hybrid workforce at ITEXPO 2022.


Virtual Reality Redefines Future of Work Despite Challenges

By: Greg Tavarez    6/29/2022

Virtual reality is an exciting opportunity for employers in digital transformation.


Vizetto's Reactiv Suite Keeps Virtual Audience Engaged

By: Greg Tavarez    6/28/2022

With Reactiv Suite from Vizetto, audience engagement in any hybrid meeting can be boosted.


Cisco: Hybrid is Made Human

By: Greg Tavarez    6/23/2022

Cisco's Webex Hologram is enabling people to feel that the person they are connecting with is within their physical space.


PeopleOne Brings a New Mobile Experience to the Disgruntled Majority

By: Matthew Vulpis    6/22/2022

Keeping Frontline Workers Connected, Engaged, and Empowered, PeopleOne Brings a New Mobile Experience to the Disgruntled, New Majority