Remote working has been all the rage these days and for good reason. The flexibility it provides employees, including improving their work/life balance, is a great selling point. However, all that flexibility can come with some challenges, especially when it comes to IT support.
To ensure workers are able to take advantage of working remotely, enterprises need to focus on IT service reliability. In addition to providing the tools and technologies needed for remote access, they also need to ensure home networking stacks are strong, troubleshooting visibility is adequate, and support is available.
A survey conducted by Exoprise, a provider of Digital Experience Monitoring (DEM) solutions, found that IT teams play a large role in shaping the job satisfaction and productivity levels of employees who work remotely. Importantly, lack of help when it’s needed is leading to burnout and unreliable IT equipment and services are leading many employees to want to leave their jobs.
In fact, 15% of employees would leave their jobs if they had to have poor daily experiences with the tech they need to get their jobs done. While that may not seem like a particularly high figure, most companies can’t afford to lose 15% of their workforces. In addition, number is likely to increase, given that 90% of knowledge workers are continually facing technical and remote network problems at home and even in the office, leading to frustrations. As that frustration grows, many of those workers will become more tempted to leave their jobs.
Other problems like dropped calls on Microsoft Teams, Zoom or Cisco Webex, slow page loading, application crashes are also happening at alarming rates and further frustrating workers and decreasing their productivity levels.
In order to deliver a positive digital experience for work from anywhere staff, 70% of IT leaders responded that DEX needs to be prioritized in 2023.
"Today's companies are at an interesting juncture where collaboration between IT and business leaders has grown like never before," said Jason Lieblich, Exoprise CEO. "The reliance on digital tools and real-time collaboration continues unabated with increased support demand, expectations, and cost.”
While many companies face reduced IT budgets in the coming year, DEM solutions – and managing employee experiences, in general – should be a priority for businesses. In a digital world, employees need the reassurance their technology is going to work, regardless of where they work from – the office, home, coworking spaces, the road, or any combination of them. Delivering a positive work experience will undoubtedly reduce the likelihood of attrition and allow businesses to operate effectively.
Edited by
Erik Linask
