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A Solution for Disengaged Workforces: Continuous Monitoring


Team-building is a more complex process than it used to be. In an age of remote, hybrid and distributed workforces (as well as increased sensitivity to inclusiveness), organizations are finding team-building to be a more fraught process, and certainly a more complex one. It has also become more difficult to spot worker burnout before it affects widespread quality of work.

Businesses today cannot afford to lose quality talent or have a disengaged workforce, especially during a challenging macroeconomic climate. Yet, as many leaders frequently navigate through difficult organizational changes (including employees’ disagreements), it’s critical to keep a close pulse on how employees are doing and feeling.

To help address such complexities, experience management company Qualtrics has announced new capabilities in its Manager Assist product. These were added to bring employee behavior data and continuous listening together onto a single platform, giving managers real-time insights they can act on to build more engaged, inclusive and productive teams.

"Engagement data from a quarterly or annual survey on its own is only a slice of the employee experience at a specific point in time, and it's not enough," said Qualtrics Chief People Officer Julia Anas. "Managers and people teams need a continuous pulse on how their employees are thinking, feeling and working, so they can take real-time action to improve well-being and productivity."

A new feature within Manager Assist gives managers weekly insights to improve employees’ experiences, without having to rely on annual or quarterly engagement surveys alone. The result is that employers are able to continuously check the pulse of their workforces, rather than wait for infrequent data that may reflect a picture of how the workforce was performing two months ago instead of this week.

Qualtrics natively combines behavior insights with employee experience data gathered from structured sources (like surveys), as well as from unstructured sources through its EX Discover solution’s continuous listening capabilities. By bringing this information together into a single view, Qualtrics helps managers and people teams truly know how employees are doing in the moment across the most impactful drivers of engagement—such as well-being, inclusion, expectations vs. experiences and intent-to-stay—and take in-the-moment action. With continuous listening capabilities, HR can transform from being static and reactive to real time and predictive.

Edited by Alex Passett
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