Organizations often face challenges connecting their teams with critical information in a timely and secure manner. One of the biggest challenges is ensuring that peer-to-peer information is accurate and shared effectively with a distributed workforce. This information also needs to be delivered in real-time to keep up with the fast pace of business operations.
At the same time, travel restrictions, globally dispersed stakeholders, and varying company regulations make it increasingly difficult for businesses to provide expert guidance to their frontline workers when they need it. These logistical obstacles can have serious consequences for workers who are regularly in hazardous environments and need to connect with experts quickly and efficiently.
For that reason, many teams are turning to innovative solutions that expand on collaboration and expert guidance capabilities to address these challenges. These solutions are designed to meet the unique needs of modern businesses, whether it's providing training, equipment repair, data analysis or other mission-critical tasks.
RealWear provides assisted reality wearable solutions that engage, empower and elevate the modern frontline industrial worker to perform work tasks more safely and with increased efficiency and precision.
Building on last year’s release of RealWear Cloud to shift to a fully platform-centric business, RealWear launched three new products, accelerating its drive toward becoming the go-to productivity platform for frontline professionals and its partners.
The new products, all powered by and integrated with RealWear Cloud, comprise RealWear App Marketplace, RealWear Connect and Developer Toolkit, and are designed to enhance productivity, efficiency and safety for frontline professionals in industrial settings.
RealWear App Marketplace provides a destination for customers to discover powerful applications that are purpose-built for frontline professionals using RealWear devices. The Marketplace empowers central management with tools to support frontline teams, while enabling the developer community and partners to market their apps to the targeted RealWear customer. Every app submitted undergoes a thorough testing and verification process to ensure it adheres to RealWear standards for user experience.
RealWear Connect is a new app found exclusively within RealWear App Marketplace. The app makes getting help for frontline workers easier, enabling central operations teams to manage support requests more efficiently.
For example, when a support call is initiated by the frontline team wearing the RealWear device (including RealWear Navigator 520 or HMT-1Z1), the app triggers notifications within text or email, or in-app notifications in Teams or Zoom, connecting a frontline professional to an expert in seconds. Once connected, the subject matter expert sees exactly what the frontline professional sees and guides the user through visual inspection via two-way communication, even in high noise environments.
RealWear's third product, Developer Toolkit, is a new feature for software developers inside RealWear Cloud. Developers can log into RealWear Cloud and access dedicated tools including Early Access firmware, uploaded apps, community boards, training materials and code snippets. The toolkit will enrich developer capabilities, increase the breadth of solutions and strengthen the RealWear ecosystem.
“Whether you are an IT professional looking to manage and deploy devices, a frontline professional looking for remote support or a developer partner in need of tools to better manage your offering, our platform provides productivity solutions that are smart, easy to deploy and flexible,” said Rama Oruganti, Chief Product Officer, RealWear.
The newly launched products continue to push RealWear’s full productivity platform to give frontline workers real-time access to information and expertise, all while keeping their hands and field of view free for work.
Edited by Alex Passett