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8x8 Updates Phone App for Microsoft Teams with Native Calling


Cloud contact center and unified communications platform provider 8x8 has announced the next generation of its 8x8 Phone App for Microsoft Teams. The new upgraded version offers users a seamless native calling experience by placing calls directly within the Teams calling window - enhancing usability and performance.

Using 8x8's direct routing service, the app establishes a connection between the PSTN and Microsoft Teams so there is no need for extra software, desktop plugins, mobile apps, or individual Teams Phone licenses.

“More than 64% of organizations state that the primary driver for Microsoft Teams phone adoption is having access to an integrated user experience and calling capabilities,” said Irwin Lazar, President and Principal Analyst at Metrigy.

Since the calls happen right inside Microsoft Teams users also get accurate status updates, can easily transfer calls, record, and even have captions and transcriptions – all without the need for device management tools.

“8x8 offers a unique capability to embed its calling capabilities directly within the Teams app, offering both simplified user experience as well as easier deployment and management. This approach enables a native telephony experience, allowing users to remain in the flow of work within Microsoft Teams,” said Lazar.

This latest upgraded app is also part of 8x8's broader Microsoft Teams solution portfolio, which includes the 8x8 Contact Center certified for Teams and the premium direct routing solution, 8x8 Voice for Microsoft Teams.

“At 8x8, we are constantly looking for ways to innovate and provide our customers with the products and experiences that best fit their business and working needs,” said Hunter Middleton, Chief Product Officer at 8x8. “With the 8x8 Phone App for Microsoft Teams, we are providing our customers with the familiar Teams user interface coupled with our resilient, secure, compliant, and reliable technology on the backend. By providing a truly Teams native calling experience, we are not only offering a cost-effective option that improves productivity and efficiency, but it also enhances the overall user experience.”

Edited by Greg Tavarez
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