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Republic Airways Elevates Employee Communications with RingCentral


RingCentral, Inc., a provider of AI-powered global enterprise cloud communications and collaboration solutions, has announced a new partnership with Republic Airways, one of the United States' largest regional airlines to provide its solutions to bolster the airlines communication capabilities.

Specifically, Republic Airways, which is known for its operations under partner brands such as American Eagle, Delta Connection, and United Express, will use RingCentral MV (Message Video Phone) and RingCentral Contact Center to allow its pilots, flight attendants, and other crew members to better interact and stay informed.

The airline’s workforce consists of more than 6,000 aviation experts and was facing communication challenges due to its outdated on-premise phone system. It needed a way to boost productivity, streamline operations, and have better, real-time communication between flight staff and the operations center.

With RingCentral Contact Center, frontline staff can now seamlessly connect with the operations center for time-sensitive communication and real-time information dissemination. Tasks like re-routing and last-minute schedule changes can get faster responses. Employees can use RingCentral MVP for advanced telephony features (including SMS and fax and better collaboration), thanks to integrations with Microsoft Teams and Salesforce and more.

“As we have done for many other large customers, we are thrilled to work with Republic Airways on their digital transformation journey and help them improve their employee communications experience,” said Carson Hostetter, Chief Revenue Officer at RingCentral. “We look forward to supporting Republic Airways through its migration to the cloud and setting up solutions that will serve their aviation teams for years to come.”

Additional benefits the offerings provide for Republic Airways includes:

  • RingCentral for Microsoft Teams 2.0: This integration allows Republic Airways employees to make and receive business calls within their Microsoft Teams environment, offering innovative features such as voicemail transcription, call recording, bi-directional presence sync, and unified contact search. This seamless integration promises to streamline workflow and boost overall productivity.
  • AI-Powered Insights: Republic Airways can leverage AI-powered coaching and assistance, enabling automation of routine tasks. This allows employees to focus on more complex issue resolution, ultimately providing a transformative experience for agents and enhancing overall efficiency.
  • Secure, Compliant, and 99.999% Uptime: RingCentral's 99.999% uptime, which equates to less than 6 minutes of annual downtime, ensures Republic Airways benefits from enterprise-grade security, compliance, and privacy. This is crucial in the aviation industry, where data security and uptime are paramount.

Edited by Alex Passett
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