Future of Work News Free eNews Subscription

Professional Audio and Video Eliminates Many Drawbacks of Virtual Meetings

By

If most corporate employees could make a list of their pet peeves at work, chances are good that virtual meetings would rank near the top for a majority of respondents. While in-person meetings may be few people’s favorite task, virtual meetings are generally considered worse. Video meetings often suffer from technological problems, from missing audio to delayed video, frozen screens and the asynchronous shouting required to be heard by all participants.

Luckily, some of these problems can be eliminated with better technology. According to new research conducted at the London School of Economics (LSE) Behavioural Lab and commissioned by audio and video solutions provider Jabra that sought to understand the behavioral dynamics of meetings and the impact of technology, meeting members were more engaged (56 percent) during face-to-face collaboration. But in instances where hybrid meetings are required, meeting room participants saw an 84 percent increase in engagement from remote participants when using an optimized professional meeting-room headset and video camera.

The research, titled, “Meeting Great Expectations: Behavior, Emotion and Trust,” found that meeting participants reported much greater levels of overall trust and clarity when utilizing and experiencing professional technology. There was a 27 percent increase in technology clarity, leading to 16 percent more trust, 35 percent greater expressiveness, and a 47 percent perceived improvement in the quality of input.

Additionally, remote users collaborating with other remote participants who also used professional video led to noticeably better trust ratings (22 percent) than those using the built-in audio and video on their laptops. This demonstrates that not only do collaboration tools such as video enhance participants' collaboration experience substantially, but also that psychological and behavioral changes are inextricably linked to technology. Organizations must therefore recognize how vital professional technology is for enhancing employee engagement and productivity in hybrid meetings.

"We believe the findings in this report will be helpful in driving awareness between the interconnected relationships of trust, diversity, and technology in meetings and to level the playing field for employees over time,” said Sean Rooney, Scientific Officer and Head of Laboratory Innovation at LSE Behavioural Lab. “Leaders need to understand how important meeting equity is for employee development and satisfaction."




Edited by Greg Tavarez
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

ICYMI: What's Developing Around the Future of Work?

By: Greg Tavarez    6/21/2024

Here are a few articles compiled into one for readers interested in developments around the future of work.

READ MORE

Fortune 500 Company Boosts Quality Monitoring with Verint Quality Bots

By: Tracey E. Schelmetic    6/21/2024

Verint announced that a Fortune 500 brand that recently deployed Verint Quality Bots to modernize its quality program achieved significant AI business…

READ MORE

Nureva's HDL Pro Series Goes Zoom Room Official

By: Greg Tavarez    6/20/2024

Nureva's HDL pro series audio systems are certified by Zoom for a combination of audio performance and Zoom Room functionality.

READ MORE

AI Customer Support Automation Company Cognigy Announces $100 Million in Funding

By: Tracey E. Schelmetic    6/20/2024

AI customer service automation company Cognigy recently announced that it raised $100 million in Series C funding.

READ MORE

Tethr and Awaken Merge to Create AI-Driven Contact Center Intelligence Solution

By: Tracey E. Schelmetic    6/20/2024

AI-powered conversational intelligence company Tethr and contact center solutions provider Awaken Intelligence Ltd. recently announced a definitive ag…

READ MORE