Future of Work News Free eNews Subscription

Genesys Cloud Platform Authorized for StateRAMP Cybersecurity


Customer experience solutions provider Genesys recently announced that it has been authorized for the State Risk and Authorized Management Program (StateRAMP) at the Moderate Impact Level. StateRAMP is a 501(c)6 nonprofit with a stated mission to promote cybersecurity best practices through education and policy development and to improve the cyber posture of public institutions and the citizens they serve. StateRAMP’s governance committees adopt policies and procedures that standardize security requirements for providers. StateRAMP’s Program Management Office then verifies those cloud offerings utilized by government entities to satisfy adopted security requirements through independent audits and continuous monitoring.

Genesys’ StateRAMP Authorization builds off its FedRAMP Authorization at the Moderate Impact Level, which Genesys announced earlier this year. Through these certifications, Genesys is making it easier for U.S. state and federal agencies to access the latest cloud and artificial intelligence (AI) technologies to improve the customer experience, while protecting their mission, assets and resources.

With the experience orchestration capabilities of the Genesys Cloud platform, public sector organizations can tap into advanced conversational, generative and predictive AI capabilities, helping them to securely, reliably and more efficiently deliver mission-critical services to their communities. In addition, the all-in-one Genesys Cloud platform offers organizations a powerful set of digital, voice and workforce engagement management capabilities to orchestrate a seamless, personalized customer experience at scale across every touch point.

"Many state and local government agencies are challenged to deliver the service consumers expect today while stretching their limited resources and protecting their customers' data,” said Olivier Jouve, EVP and Chief Product Officer at Genesys, in a statement. “With StateRAMP Authorization, Genesys Cloud can expand its support to more government organizations by offering a solution that helps them modernize their infrastructure and use AI and automation to build stronger relationships with their customers through improved experiences.”

To learn more about how Genesys can enhance the customer experience, plan to attend ITEXPO 2024 February 13-15, 2024 at the Greater Fort Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.

Peter Graf, Chief Strategy and Operations Officer at Genesys will present a keynote at ITEXPO 2024, the #TECHSUPERSHOW. Graf’s keynote, "Goodbye, NPS. Hello, People-Centric, End-to-End Experience Benchmarking," will take place on Wednesday, February 14.

Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor


Related Articles

Professionals Get a Productivity Boost with New Intapp AI Capabilities

By: Greg Tavarez    3/1/2024

Intapp, a provider of AI-powered software for professionals in specialized industries, announced new features and a refreshed brand focused on its "In…


Akto Pioneers Proactive AI Security with GenAI Testing Solution

By: Greg Tavarez    2/29/2024

Akto recently launched its GenAI Security Testing solution to offer proactive security testing specifically designed for GenAI models and their APIs.


Quantive Launches StrategyAI to Accelerate 'Always-On' Solutions for Modern Organizations

By: Alex Passett    2/29/2024

Quantive's new StrategyAI solution hones organizations' efforts for developing, executing, and evaluating smarter, "always-on" business strategies.


Gathr Simplifies Enterprise AI Development with Generative AI Fabric

By: Greg Tavarez    2/28/2024

The Gen AI fabric platform aims to simplify and accelerate the development and implementation of GenAI applications, which lets businesses harness the…


What's Next in the AI Revolution: A Conversation with IgniteTech and GFI Software CEO Eric Vaughan

By: Alex Passett    2/23/2024

Eric Vaughan delivered an in-depth keynote presentation on the latest technology revolution, catalyzed by artificial intelligence (AI).