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8x8 Debuts AI-Driven Video Meeting Transcription, Summaries and Follow-up


With online meetings making up a significant amount of business communications today, transcriptions, summaries and follow-up activities can become a problem: no one wants to have to rewatch the video to transcribe notes and next steps. Let’s face it: we all have better things to be doing.

Cloud contact center and unified communications solutions provider 8x8 Inc. recently announced the addition of AI-powered video meeting capabilities to the 8x8 XCaaS platform, enabling users to access real-time AI transcriptions, smart summaries, and follow up action items for enhanced collaboration during and after meetings. The new features highlight 8x8’s continued focus on platform innovation and delivering AI-driven contact center and unified communications solutions to improve productivity and efficiency.

The development and deployment of the new solution was driven by user wish lists, according to 8x8, Inc. and its customer base.

“Almost 90 percent of companies participating in our research see the value in deploying Generative AI meeting assistants,” said Irwin Lazar, President and Principal Analyst of Metrigy. “By bringing its 8x8 XCaaS platform AI capabilities to video meetings, 8x8 can now also help organizations improve productivity by reducing time spent in post-meeting activities such as following up on action items and summarizing key discussion points.”

Extending AI capabilities across the 8x8 XCaaS Platform empowers organizations and their employees with smarter meetings, saved time, more accurate transcriptions, improved collaboration and better tracking of tasks. Users can link meeting artifacts directly to CRMs, such as Salesforce, for easy, centralized access, tracking, and reporting.

“Our continued AI-led innovations are motivated by our desire to provide organizations with the technology and solutions that make their customer engagement, communication and collaboration efforts more effective and efficient,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “These continuing AI enhancements to the 8x8 XCaaS platform underpin exactly what we’re striving to achieve – superior employee and customer experiences – and we are deeply committed to bringing to market features that add value to our customers.”

Learn more from 8x8 and Justin Robbins, Evangelist, 8x8, during his session at Future of Work Expo 2024.  Future of Work Expo provides a three-day experience focusing on defining and understanding the changing workplace and workforce, and how companies can leverage technology to succeed in light of these changing dynamics. Future of Work Expo takes place February 13-15, <span data-ccp-parastyle="No Spacing" style="user-select: text;-webkit-user-drag: none; -webkit-tap-highlight-color: transparent;background-image:var(--urlContextualSpellingAndGrammarErrorV2, url(" data:image="" svg+xml;base64,pd94bwwgdmvyc2lvbj0ims4wiiblbmnvzgluzz0ivvrgltgipz4kphn2zyb3awr0ad0inxb4iibozwlnahq9ijnwecigdmlld0jved0imcawidugmyigdmvyc2lvbj0ims4xiib4bwxucz0iahr0cdovl3d3dy53my5vcmcvmjawmc9zdmciihhtbg5zonhsaw5rpsjodhrwoi8vd3d3lnczlm9yzy8xotk5l3hsaw5rij4kicagidwhls0gr2vuzxjhdg9yoibta2v0y2ggntuumiaonzgxodepic0gahr0chm6ly9za2v0y2hhchauy29tic0tpgogicagphrpdgxlpmdyyw1tyxjfzg91ymxlx2xpbmu8l3rpdgxlpgogicagpgrlc2m+q3jlyxrlzcb3axroifnrzxrjac48l2rlc2m+ciagica8zybpzd0iz3jhbw1hcl9kb3vibgvfbgluzsigc3ryb2tlpsjub25liibzdhjva2utd2lkdgg9ijeiigzpbgw9im5vbmuiigzpbgwtcnvszt0izxzlbm9kzcigc3ryb2tllwxpbmvjyxa9injvdw5kij4kicagicagica8zybpzd0ir3jhbw1hci1uawxllunvchkiihn0cm9rzt0iizmzntvgrii+ciagicagicagicagidxwyxroigq9ik0wldaunsbmnswwljuiiglkpsjmaw5lltitq29wes0xmci+pc9wyxropgogicagicagicagica8cgf0acbkpsjnmcwyljugtdusmi41iibpzd0itgluzs0ylunvchktmteipjwvcgf0ad4kicagicagica8l2c+ciagica8l2c+cjwvc3znpg="='));" border-bottom:transparent;background-position-x:0%;background-position-y:100%'="">2024 in Ft. Lauderdale, Florida, alongside several other business technology events that are part of #TECHSUPERSHOW. 

Edited by Greg Tavarez
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