As we often discuss on our sister site CustomerZone360, one-stop-shop solutions for contact centers present measurable value for future-forward organizations looking to shore up their customer service strategies so they can best ensure all-around positive experiences. In that vein, when these solutions are also highly secure and easy to use, they become game-changing must-haves for teams looking to maximize ROIs while scaling as intelligently as possible.
Enter Five9, a premier provider of cloud contact center software and an official exhibitor at ITEXPO 2024, which will take place from February 13-15 at the Broward Country Convention Center in Fort Lauderdale, Florida. (The event is fast approaching; read here to learn more.)
It’s no secret how Five9 is able to help businesses enhance their customers’ journeys while achieving tangible business results. It was recently named a Leader in the 2024 Aragon Research Globe Report for the Intelligent Contact Center, and the fruits of Five9’s labors via its Intelligent CX Platform clearly pay off in spades, in terms of engaging with customers on their channel of choice to elevate their experiences (while streamlining operations and exceeding expectations). With the power of the cloud, practical AI and thorough automation, Five9’s record of creating powerful customer connections for more than two decades certainly speaks volumes.
Additionally, Five9 recently announced the availability of its Five9 Intelligent CX Platform on Google Cloud Marketplace.
With this offering, Google Cloud customers are equipped with the ability to personalize and simplify procurement and billing, and enable faster go-to-market on the Five9 platform while leveraging Google Cloud spend.
In the words of Dan Burkland, Five9 President and CRO:
“Five9 continues to evolve and expand our routes to market to make it simpler for our enterprise customers to procure and utilize Five9 technology. Google Cloud Marketplace is a one-stop destination for enterprises, and we are excited that it now includes the Five9 Intelligent CX Platform.”
To close with another noteworthy shout-out, Five9 Regional Vice President Michael Roche will be speaking on an ITEXPO panel alongside other industry specialists on February 15. The company can also be found in the main exhibit hall; specifically, at Booth #727S in the Telarus Pavilion.
Future of Work Contributor
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