Future of Work News Free eNews Subscription

Dialpad and T-Mobile Expand Relationship with Enhanced AI Features

By

Reliable business communications are a must, but many companies continue to struggle with quality in their voice and digital communications solutions. Legacy PBX phone systems can be expensive and difficult to implement, and (even though reliability remains key) businesses can still deal with dropped calls and laggy video.

To further quality and reliability, customer intelligence solutions provider Dialpad, Inc., in partnership with T-Mobile, recently announced the general release of Ai Recaps, as well as a three-year extension of the partnership between the two companies.

Under the terms of the expanded partnership, Dialpad and Dialpad from T-Mobile business customers will have access to new AI-enabled features, including Ai Recaps — delivered with 100% uptime service level agreements (SLAs) — on T-Mobile’s 5G network. Ai Recaps is developed on Dialpad's proprietary DialpadGPT— a large language model (LLM) specifically designed for business conversations. Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide customized insights.

New features available to Dialpad from T-Mobile customers include the ability to auto-save summaries into a company’s customer relationship management (CRM) solution, the easy sharing of summaries for collaboration, easy-to-read call transcripts, scheduling assistance for follow-up actions, and the ability to customize summary preferences, with either bullet points or full sentences, and adjusting the length to either brief or detailed.

Dialpad and T-Mobile first partnered in 2021 with a goal to develop new technologies to help customers improve their businesses with cutting-edge communication solutions. That's why, in addition to partnering on AI innovation, Dialpad is part of T-Mobile’s 5G Network Slicing Beta, which is aimed at significantly improving video calling experiences.

"Ai Recaps isn't just a feature; it's a step toward making AI a tangible reality for businesses and the modern workforce," said Craig Walker, CEO and founder of Dialpad, in a statement. "It revolutionizes professional interactions, ensuring that every critical insight is captured with actionable summaries on every call and meeting. This collaboration is a clear indication of our unwavering resolve to bring AI's potential to life, continually innovating and refining our solutions to meet the dynamic needs of our customers."




Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Varonis Offers Solution for Securing Microsoft 365 Copilot in the AI Era

By: Stefania Viscusi    4/11/2024

Varonis for Microsoft 365 Copilot is a purpose-built solution that will help safeguard Microsoft's AI-driven productivity tool both pre- and post-depl…

READ MORE

Are Management Teams Ready for GenAI? 'Employees Don't Think So,' New Report Indicates

By: Tracey E. Schelmetic    4/11/2024

Online skills marketplace and learning platform provider Udemy recently announced a new research report, "The GenAI Transformation: Perspectives on Le…

READ MORE

Personalizing Digital Experiences: Gradial Raises $5.4M to Further its GenAI Content Management Solutions

By: Alex Passett    4/8/2024

Recently, Gradial announced its successful $5.4 million seed financing - led by Madrona with participating investors from General Advance, Outsiders F…

READ MORE

FlowGPT Raises $10M to Make AI-Native Applications Even More Accessible

By: Alex Passett    4/5/2024

Earlier this year, FlowGPT sought to raise funds in a Pre-Series A round. It has since achieved that; FlowGPT announced recently that it successfully …

READ MORE

RemotePass Secures $5.5M in Series A Funding, Continues to Streamline Global Teams' Onboarding Processes

By: Alex Passett    4/5/2024

RemotePass will use the new funds it has secured to drive further market expansion and supercharge its app and overall platform for organizations arou…

READ MORE