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SIPPIO, Solgari Partner for AI-Powered Customer Engagement in Microsoft Teams

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SIPPIO, a provider of voice enablement for Microsoft Teams and Zoom, announced a strategic partnership with Solgari, a provider of a certified AI Customer Engagement solution for Microsoft Teams, to provide a comprehensive, one-stop solution that integrates Solgari’s native Microsoft Teams Contact Center capabilities.

With Solgari, SIPPIO now offers an AI customer engagement solution that seamlessly delivers a native Microsoft Teams experience for organizations to elevate their customer and employee engagement strategies. The unified platform supports omnichannel communication, AI-powered analytics, and real-time insights.

“Our mission at SIPPIO is to make technology fast, easy, and flexible,” said Adam Cole, CEO of SIPPIO. “With the addition of Solgari’s Customer Engagement solution to our portfolio, we provide our channel partners with a robust contact center solution with a native Teams experience. This partnership reinforces our commitment to delivering innovative solutions that enhance productivity and customer satisfaction.”

With the offering, organizations can transform any employee into a customer service champion by extending their Teams experience with AI-powered customer engagement and contact center functionality.

Because Solgari offers a native Microsoft Teams experience, it eliminates the need for a risky transition to another agent interface and as a Microsoft-certified solution, and it ensures security and reliability, adhering to the “secure by design” promise.

It also makes it possible for organizations to instantly adopt practical and impactful AI use cases out of the box with Solgari’s copilot. A comprehensive Generative AI roadmap will also continue to enhance and integrate seamlessly into the Microsoft AI stack so businesses remain at the forefront of technological advancements.

“Solgari’s partnership with SIPPIO marks a significant milestone in our mission to provide seamless AI-driven customer engagement solutions to our Microsoft Teams customers. With SIPPIO’s advanced voice enablement platform, our customers and partners can expect improved productivity, operational efficiency, and a better user experience as they transition from premise-based proprietary communications to the cloud. Together, we are committed to delivering innovative solutions that help businesses extend the use of Microsoft Teams and empower every employee to be a customer service champion,” said Ernie LaBara, Solgari’s Chief Growth Officer, Americas.




Edited by Greg Tavarez
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