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AI Customer Support Automation Company Cognigy Announces $100 Million in Funding

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Customer support is a multi-faceted process that involves a mix of routine tasks, plus substantial dashes of human ingenuity and empathy. Unfortunately, many human agents get so utterly bogged down with the former tasks, they have relatively little time to engage in the latter duties. Increasingly, companies are looking for ways to automate the more basic tasks, leaving human agents available to engage in what human’s do best. By speeding up the customer support process, AI ideally allows human agents to service more customers at a higher level. 

In that vein, AI customer service automation company Cognigy recently announced that it raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding is expected to accelerate Cognigy’s mission to deliver AI-first customer service at scale.

Cognigy provides an enterprise-grade AI platform to build, operate and analyze the advanced AI Agent workforce that many major brands rely on, including Lufthansa Group, Virgin Pulse, Frontier Airlines, Bosch, Toyota, TechStyle Fashion Group and Mercedes-Benz. Cognigy’s AI-first approach uses both conversational and GenAI to deliver pre-trained AI Agents that resolve high-volume customer requests at scale. This allows enterprise customer service leaders to focus their scarce human agents on high-value conversations. As well as serving end customers, the same AI Agents switch roles to act as Agent Copilots, providing instant and contextual assistance to human agents and automating routine tasks such as call wrap-up.

“The market opportunity for AI-first customer service is immense,” said Philipp Heltewig, co-founder and CEO of Cognigy. “Enterprises across all industries are recognizing the critical need for efficient, scalable, and personalized customer interactions. Our platform delivers and manages AI Agents that revolutionize the customer service landscape, providing businesses with the tools to exceed customer expectations and drive loyalty. This funding will enable us to seize this opportunity, expand our global footprint, and continue to innovate our platform to meet the evolving needs of our clients.”




Edited by Alex Passett
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