New Relic has introduced a fully-integrated, AI-driven Digital Experience Monitoring (DEM) solution. The enterprise-grade offering was created to optimize application performance and help proactively prevent interruptions in digital experiences.
Digital experience interruptions, such as slow-loading or unresponsive apps, can significantly impact customer satisfaction, leading to abandoned carts, negative reviews, and lower conversion rates, ultimately affecting revenue.
With features like New Relic mobile user journeys, New Relic mobile logs, and New Relic session replay, organizations get end-to-end visibility and real-time insights across mobile, web, and AI applications so they can deliver high-quality digital experiences consistently across all touchpoints.
New Relic DEM, part of the New Relic observability platform, monitors real user interactions across all applications, including AI apps to identify incorrect AI responses and flags user friction points, ensuring seamless and consistent experiences wherever users interact, so enterprises can adopt AI with confidence. The offering also enhances understanding of user behavior and journeys within apps, aiding in the design of new features that delight users and drive engagement.
"No enterprise wants to deal with unhappy customers or worse, lose them," said New Relic Chief Product Officer Manav Khurana. "By using a combined DEM and APM solution that is AI-powered, we can prevent user issues, manage incidents more efficiently, and continuously improve experiences. When all monitoring data is in one place, businesses get clearer insights that help them solve problems faster and better. This doesn't just help enterprises to make their customers happier but also allows them to run smoother operations and drive business success."
Edited by
Greg Tavarez
