8x8, Inc. recently announced enhancements to its flagship 8x8 cloud platform, which provides integrated cloud contact center and unified communications capabilities including contact center, business phone, video meetings, team chat and SMS capabilities in a single-vendor solution.
Changes to the platform include extending 8x8 Intelligent Customer Assistant to support voice interactions and new artificial intelligence (AI) capabilities spanning the entire 8x8 platform. The new features were added to help organizations drive improved business success through enhanced customer and employee experiences and engagement.
Another major changes include the addition of 8x8 Intelligent Customer Assistant Support for Voice, a user-friendly conversational AI solution that enables businesses to create more engaging self-service experiences quickly and easily. The platform now supports human-like voice as well as digital interactions across multiple regions and languages to deliver automation and personalized experiences at scale, according to the company.
In addition to voice self-service enhancements, the company has also added improved AI-powered transcriptions accuracy and expanded language support, allowing customers to leverage improved AI transcription summaries with greater accuracy at no additional cost, as Interaction Analytics services have been updated to the latest transcriptions model.
Finally, the 8x8 platform now includes support for multiple languages, AI summarization for external CRM solutions, meeting summarization and external AI summarization plug-and-play.
“Driving business success starts and ends with understanding what our customers want and need, and then providing solutions that allow customers to meet those needs from anywhere within their organization,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “The continued pace of innovation at 8x8, including our focus in AI-driven and automated workflows across the platform, ensures that we are providing organizations with the solutions they need to bridge traditional gaps in the customer journey.”
Edited by
Alex Passett
