“Every user experience is unique; why don’t companies treat us that way?”
It’s a good question, and one recently asked by Parloa in a new marketing video. As businesses have scaled and technology has evolved, customer interactions with companies have lost a great deal of personal touch. To reach more customers, interactions have (out of necessity) become less personalized.
But does it need to be that way? Is it possible for companies in the twenty-first century to “remember” customers each time they interact with them? To understand how customers want to be reached and served, at any time in any language? To know how and when to reach out?
Many companies believe they can achieve this extended personal touch via the use of smart AI virtual agents, and Parloa is one of them.
“The technology is here, but the software hasn't existed… until now” according to Parloa.
The technology that aims to accomplish this grand task is Parloa Amp, an AI agent management platform that the company calls “a whole new category of software.” The platform allows companies to run millions of AI agents that analyze data and autonomously determine the "most personal approach" for individual customers beyond the limitations of pre-scripted call flows (which can feel limiting and canned to many customers, undercutting the goal of providing more personal communications). The Amp platform, according to Parloa, is easy to manage and intuitive, making it easy to handle designing, integrating, testing, simulating, evaluating, deploying, scaling and monitoring.
The solution, according to the company, is designed "to be everything that teams need to manage autonomous AI agents that can give every customer a personal experience that goes beyond canned responses."
Edited by
Alex Passett
