NiCE Workforce Management Recognized for Advancing Agent Productivity, Engagement, and Workforce Experiences
Shelton, CT – November 11, 2026 – TMC, a global, integrated media company, and Future of Work News announced today that NICE has been named the winner of the 2026 Future of Work Agent Experience Achievement Award for its NiCE Workforce Management solution.
Presented by FutureofWork and Future of Work News, the Future of Work Agent Experience Achievement Awards recognize technologies and solutions that improve the productivity, job satisfaction, and overall well-being of customer service agents. The program celebrates innovation in workforce engagement management, agent desktop solutions, performance analytics, AI-powered assistance, workforce optimization, and other technologies that help organizations create more effective and supportive working environments.
As customer expectations continue to rise and contact centers navigate increasingly complex service environments, the agent experience has become a critical component of business success. Organizations are recognizing that providing employees with the right tools, resources, and support can improve operational efficiency while empowering agents to deliver more meaningful customer interactions.
NiCE Workforce Management was selected for recognition in the solutions provider category, which honors technologies designed to enhance the day-to-day experiences of customer service professionals. Workforce management solutions play an important role in helping organizations align staffing resources with customer demand, support effective scheduling, and create working environments that balance business performance with agent needs.
The Future of Work Agent Experience Achievement Award highlights the growing importance of technologies that address both operational performance and the human side of customer service. By supporting better workforce planning, management, and engagement, these solutions help organizations build stronger teams and deliver consistently positive customer experiences.
"Congratulations to NICE on being named the winner of the 2026 Future of Work Agent Experience Achievement Award," said Rich Tehrani, CEO of TMC. "The success of any contact center depends on the people delivering customer service every day. Technologies that help organizations manage their workforces more effectively while supporting agent productivity, engagement, and satisfaction are essential to creating better experiences for employees and customers alike. NiCE Workforce Management exemplifies the type of innovation this award was established to recognize."
For more information about the Future of Work Agent Experience Achievement Awards and other TMC recognition programs, visit FutureofWork.
About Future of Work News
Future of Work News, a FutureofWork publication, covers the technologies, strategies, and trends transforming the modern workplace. Its editorial coverage explores how organizations are leveraging innovation to improve employee experiences, enhance productivity, support collaboration, and adapt to the evolving demands of work.
About TMC
For more than 20 years, TMC has been recognizing technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed technology decisions through its editorial platforms, live events, webinars, and marketing programs.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]
Edited by
Erik Linask
