We often discuss the need for digital transformation and future of work as important for the future of every business but quantifying these concepts is difficult to achieve.
CEOs know they must innovate. They know competition is coming from every direction and the web has transformed the world of commerce and communications.
We like to cite the example of Harry’s and Dollar Shave Club as two no-name upstarts who took on Gillette and brought the company to its knees.
The irony is some years back Schick, another razor maker said you can’t take Gillette head on. They were wrong. Very wrong.
New entrants have taken 16% of the market and counting.
As a result, Schick parent company had to purchase Harry’s to better compete.
We describe digital transformation broadly – it can be remaking the way your organization operates. It can be transforming your go-to-market strategy, the way you charge for products and services, etc.
For example for a jet engine company – leasing thrust instead of selling engines. For an insurance company – using an app or IoT sensor to price insurance based on miles driven or driving skill and safety.
The future of work is the idea that new tools are making workers more productive and efficient. We are collaborating more effectively. We are leveraging AI to have the best of machines and humans, working together – adding value to both.
Read Rich Tehrani's complete insight and analysis at Tehrani.com
Future of Work Contributor
Google has made its Contact Center AI generally available, signaling a new era in how contact centers and customer service operate. With a slew of new…
Salesforce has broadened its AI-based Einstein Voice Assistant for use across the entire Salesforce Customer 360 Platform.
Workforce Logiq is adding AI, analytics and actionable intelligence to its workforce management solutions with the acquisition of ENGAGE Talent.
Google has enhanced its CallJoy virtual customer service agent for small businesses, adding new customization and automation features.
Cloud-based UC and collaboration services provider Phone.com is now offering users an even better way to get important information about interactions …