AI-powered communications automation solutions provider IntelePeer recently made a year-end announcement regarding how a variety of customers are using its generative AI solutions to save greatly on manpower. With a total value worth more than $2.3 million in revenue for IntelePeer, the deals are anticipated to generate millions of dollars in savings for these companies stemming from reductions in human resources, IT and operational expenditures.
Some noteworthy customer use stories include the following:
IntelePeer’s communications automation platform leverages generative AI, enabling users to build communications-enabled workflows that integrate with existing processes. At the heart of the platform is the AI Hub, which IntelePeer calls a one-stop-shop for IntelePeer engineers, CX experts, and partners, allowing them to quickly ingest customer data, test and deploy AI-driven solutions for customers. The AI Hub helps the rapid building and deployment of bots to handle both inbound and outbound interactions.
“IntelePeer is delivering game-changing solutions to our customers, with the vast majority seeing in-quarter return on their investments,” said IntelePeer CEO Frank Fawzi. “Additionally, our solutions enable businesses to fill the talent gap in their contact centers which reduces the cost of labor while providing a better customer experience through AI and automation. As we look to 2024, we’re positive this momentum will continue.”
Learn more about AI and the customer experience from Matt Edic, Chief Experience Officer at IntelePeer, during his session at Generative AI Expo, taking place February 13-15, 2024, in Fort Lauderdale, Florida.
Future of Work Contributor
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