LokiBots, a company that specializes in the fields of artificial intelligence, robotic process automation, SaaS and cloud computing, recently announced the launch of a text-to-actions feature in its flagship conversational automation solution. The goal of the feature is to enhance customer and employee experiences.
Text-to-actions solutions offer several benefits to enterprises looking to modernize their operations, including:
- Increased Efficiency: By automating repetitive tasks through text-based instructions, text-to-actions can free up employee time for more complex work.
- Improved Accuracy: Eliminating the need for manual data entry reduces the risk of errors and inconsistencies.
- Enhanced Customer Satisfaction: Faster response times and more efficient resolution of customer inquiries lead to higher customer satisfaction.
- Reduced Costs: Automating tasks can significantly reduce labor costs associated with repetitive tasks.
- Scalability: Text-to-actions features can be easily scaled to accommodate growing business needs.
LokiBots has been working on conversational automation solutions for the last three years and recently launched Conversational RPA or Agentic Process Automation (APA). The solution enables text-to-actions while requiring zero code from users. It removes the traditional drag-and-drop flow-based automations. The solution also supports Conversational Doc AI, a non-OCR solution that parses data from unstructured documents such as invoices, identity documents, bank mandates, insurance forms and many other documents relevant to the customer experience.
LokiBots noted that the solution is easier to build and maintain than traditional robotic process automation (RPA) solutions, which are widely adopted in enterprises across the globe. The introduction of large language models (LLMs) has enabled agents to automate repetitive tasks, and this process was a forte of RPA. For this reason, it was widely predicted that RPA would eventually become obsolete and be replaced by more comprehensive automation solutions. LokiBots, which are built on AI native platforms and powered by LLMs, aims to become one of them by replacing RPA solutions, chatbots, doc AI and gen AI apps in a company’s IT landscape.
The company’s goal is to create software bots to automate repetitive computer tasks, conversations and related actions for improved customer and employee self-service and support, the automation of back-office and front-office functions and the simplification of workplace automation.
Today, the LokiBots solution is deployed by more than 65 business-to-business customers, including enterprise customers. The integration of text-to-actions and Conversational Doc AI represents a significant advancement in conversational automation. As LokiBots continues to develop its LLM-powered solutions, we can expect even greater automation capabilities that transform the way businesses operate and interact with customers and employees.
Edited by
Erik Linask
