Increasingly, customer-facing organizations are finding that artificial intelligence (AI) is the “brain” behind better customer experiences (CXs). At the same time, it helps companies trim costs by eliminating initial upfront costs, allowing organizations of all sizes to benefit and transform CXs across the board.
NICE, a leader in AI-powered self-service and agent-assisted CX software for contact centers, recently announced an initiative to bring its purpose-built Enlighten AI to the developer community. The new “1K Every Day” initiative is expected to extend the reach of on-demand AI services to organizations. In the announcement, NICE noted that with highly accurate AI built for CX, “1K Every Day” is a game-changer for any brand seeking to leverage the power of AI to improve customer satisfaction and agent efficiency.
With ElevateAI, contact centers can boost the quality of the customer experience they offer by harnessing the power of AI trained on billions of interactions. Users can easily access NICE’s Enlighten AI with developer-friendly APIs and instant sign-up capabilities. ElevateAI’s open and flexible architecture allows seamless integration with existing technology stacks, significantly enhancing innovation possibilities.
The “1K Every Day” initiative offers a significant upgrade, providing up to 1,000 interactions of transcription services and CX AI per day, free of charge. Brands can power CX with transcriptions, as ElevateAI is noted for its larger number of interactions offered per day.
"At NICE, we believe that data and AI should be at the core of every brand's CX,” noted Barry Cooper, President of the CX Division at NICE. “With the new ‘1K Every Day' initiative, we're making our purpose-built AI for CX even more accessible to businesses of all sizes. We're excited to see how organizations are using the power of ElevateAI to drive innovation and deliver extraordinary experiences for their customers, even with their own custom solutions."
Companies interested in determining how the ElevateAI solution can help them can access a free trial and comprehensive product documentation to analyze their first interaction in seconds.
Edited by
Alex Passett
