Laura Stotler

Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.



New Guide Offers Advice for Implementing Off-the-Shelf AI Solutions 05/27/2022
NICE Evidencentral Marketplace Gains Five New Technology Partners 08/25/2021
The Future of Work Dependent on Various Corporate Cultures and Ideologies 08/06/2021
Workers Driving the Shift to a Bring Your Own Environment (BYOE) Culture 08/05/2021
The Future of Work Still Very Much a Work in Progress 07/29/2021
Massachusetts Future of Work Commission Preparing State for Technology Disruption 07/23/2021
Lumen Solutions for Microsoft Teams Focuses on Continuity and Agility 06/30/2021
Half of Global Employees Will Require AI and ML Skills by 2025 05/06/2021
New Building and Product Development Focused on Mitigating COVID-19 03/03/2021
The Evolving Role of AI in the Biden Administration 01/26/2021
The Next Version of AI May Include More Human Characteristics 01/08/2021
The Promise and Potential Impact of Emotion AI on the Future of Work 12/17/2020
Most Germans Ready to Embrace Responsible Use of Industrial AI 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks 11/25/2020
The Right Way to Integrate AI and Automation for Customer Support 11/19/2020
AI Offers a Competitive Advantage for Customer Service 11/16/2020
Research Shows AI and Customer Experience Go Hand in Hand 10/08/2020
India Re-skills Workforce for AI Age 08/11/2020
Study Shows Robots Tied to Income Inequality in Certain U.S. Regions 05/28/2020
NVIDIA Announces New AI System Geared Toward Data Center Supercomputing 05/20/2020
Global Health Organizations Using Conversational AI to Aid COVID-19 Response 04/16/2020
Broadway Websites Using AI to Deal with Influx of Customer Service Requests 04/09/2020
AI and Automation for Workforce Management in the Contact Center 03/20/2020
The Role of AI and Blockchain in Combating the Coronavirus 03/20/2020
AI in Healthcare: Who's to Blame When Things Go Wrong 03/13/2020
The Vatican Teams with Microsoft and IBM to Call for AI Ethics 03/04/2020
AI's Important Role in Customer Service Workflows 01/17/2020
New Illinois Law Could Serve as Benchmark for AI Use in Hiring 01/08/2020
AI's Critical Role in Public Safety and Emergency Services 01/03/2020
AI Versus Human Thought: Which Will Prevail? 12/27/2019
How AI is Improving CX and Customer Engagement 12/27/2019
AI Vital for Omnichannel Customer Engagement 12/20/2019
AI's Steady Takeover of the Hiring Process 12/18/2019
Google's Contact Center AI Could Transform Customer Service 12/06/2019
Salesforce Broadens AI-Based Einstein Voice Assistant 11/27/2019
Workforce Logiq Acquires ENGAGE Talent and Adds AI and Analytics 11/26/2019
Google Enhances CallJoy Virtual Customer Service Agent 11/22/2019
The Surprising Growth of AI in Retail Businesses 11/20/2019
Conversational AI Transforms the Call Center at Constant Contact 11/15/2019
AI's Inevitable Impact on the Customer Experience 11/13/2019
The Complex Ethical and Social Responsibilities Surrounding AI 11/13/2019
The Exciting and Controversial Use of AI in the Hiring Process 11/07/2019
How AI and Bots are Improving the Travel Industry 11/06/2019
New Modzy Platform Designed to Scale AI Deployments Across the Enterprise 11/05/2019
Courtside Solution Uses AI to Automate Court Transcription 10/24/2019
Chatbots Can Close the Sale - But Only with Unknowing Customers 10/18/2019
St. Louis Blues Using Chatbot to Drive Revenue and Improve Fan Engagement 10/17/2019
Human and AI Collaboration in the Future Workplace 10/04/2019
Women Assuming Major Role in AI Development 10/04/2019
Military and Healthcare Industries Driving AI Investments and R&D 09/26/2019
Google Looks to India for AI Development and Research 09/24/2019
Airlines Using AI to Forecast Demand and Improve Efficiencies 09/06/2019
CI's Virtual Concierge Simplifies AI for Customer Interactions 08/14/2019
Creating a Harmonious Environment for Workers in the Age of AI 08/02/2019
Microsoft's Exciting and Frightening $1 Billion Investment in OpenAI 07/30/2019
Delta Elevates Customer Service Using AI-Based Virtual Assistant 07/25/2019
How AI is Transforming Customer Relations 07/19/2019
Topbox Enhances CX Using Conversational Analytics 06/13/2019
The Lowdown on Low-Code for AI Development 05/24/2019
AI Set to Transform the Financial Services Workplace 05/24/2019
Human Contractors Are Mining Social Media Posts to Train AI Systems 05/08/2019
AI Transforming the Global Role of Knowledge Workers 04/26/2019